SHIPPING & DELIVERY -USA

We ship our products Monday through Friday.

Our standard processing time is 1 - 3 business day for all items that are in stock. Processing times are not calculated into the estimated delivery times. Depending on the amount of orders that we receive over the weekend will also possibly delay your processing time.

Orders are not processed on weekends or U.S. Holidays. Extra time may be required for larger orders, international orders, orders requiring additional customer information, or out of stock items.

All orders, unless noted otherwise, will be shipped via USPS First Class, Priority Mail, DHL, UPS ground, or FedEx. We provide tracking information and delivery confirmation on all orders. Delivery times will differ by district. It takes roughly two to seven business days from the time your order leaves our processing center.

Orders Shipped to Alaska and Hawaii please allow an additional two to three days for delivery.

SHIPPING COSTS - USA

Shipping costs will be based upon delivery distance and weight of package being shipped. We also offer flat-rate shipping, which will be shipped at the lowest cost.  

INCORRECT SHIPPING ADDRESS

During checkout, you certify you are providing the correct shipping address. Please be sure to check your shipping address for errors before processing any orders. We can not be held responsible for products shipped to the wrong address due to input error.

If a package is returned due to an incorrect or incomplete shipping address provided by you, you will be responsible for the return shipping cost as well as the redelivery cost.  EndurElite is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. If the order has not shipped by the time you contact us we will be able to alter the address.

INTERNATIONAL

We ship international orders on a case by case basis. If you would like to place an order that will be delivered outside of the United States please contact support@naturchews.com.

If we accept your order you agree that Naturchews is not responsible for shipping times, damage to the package en route, or any issues encountered at your country's customs department. 

LOST OR STOLEN PACKAGES

Naturchews cannot be held responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. If you think your package has been misplaced contact us. We will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@naturchews.com or by mail using the details provided below:

844 California Street, El Segundo, CA, 90245, United States